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Grievance & Complaint Protocol

Contact for Concerns & Grievances

Below are some quick links to help direct your questions, concerns, and grievances to the correct place – we know there’s nothing more frustrating than being shuffled around.

Focus Staff Clinical Department

For travelers with inquiries or concerns during assignment, contact our Clinical Department. This team offers essential onboarding, career guidance, and feedback. The clinical team is dedicated to supporting healthcare professionals in staying on assignment, addressing challenges ranging from emotional to concerns with patient ratios. For matters concerning these issues, please connect with our Clinical Liaison, Genifer Johnson.

Email: [email protected]

Focus Staff Social Media Concerns

For questions, grievances or concerns related to social media, please reach out to [email protected]. We’re here to help address any objection and disapproval encountered during the business use of social media. Please refrain from commenting on legal matters or engaging with media on behalf of Focus Staff and instead direct any legal or media inquiries to our Marketing Director, Chloe’ Sizer.

Email: [email protected]

Focus Staff Human Resources

Unsure which department to connect with? Connect with our Human Resources Department Manager, Kandice Hendon. Upon receiving your concern, Kandice will work with you as well as the involved departments for the best possible solutions. 

Email: [email protected]

Telephone: (877) 293-6287

Address: 10440 E NW Highway, Dallas, TX 75238

The Joint Commission

For inquiries regarding The Joint Commission standards and requirements, we recommend reaching out to The Joint Commission directly, separate from Focus Staff. Be assured that you can report a patient safety event or express concerns about a healthcare organization to The Joint Commission without the risk of retaliation. Details about their reporting process or filing a compliant can be found here, or you can call the number provided below.

The Joint Commission: 1-800-944-6610csiz

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